Terms of Service
Please read these terms carefully before using our services. By using Clove, you agree to be bound by these terms.
Last updated: 7/31/2025
By accessing or using the Clove service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.
Important Notice
These Terms constitute a legally binding agreement between you and CloveCoach, Inc. ("Company," "we," "us," or "our").
Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to use this Service. By using the Service, you represent and warrant that you meet these requirements.
⚠️ CRITICAL MEDICAL DISCLAIMER
NOT A SUBSTITUTE FOR MEDICAL CARE: Clove is not a medical device, medical service, or replacement for professional medical advice, diagnosis, or treatment.
CONSULT YOUR DOCTOR: Always consult with qualified healthcare professionals before making any changes to your medication, diet, or exercise routine.
NO MEDICAL ADVICE: We do not provide medical advice, diagnoses, or treatment recommendations.
Service Limitations
- Our AI provides general wellness information and coaching, not medical advice
- We do not diagnose, treat, cure, or prevent any medical conditions
- Medication tapering plans are educational tools, not medical prescriptions
- All health decisions should be made in consultation with your healthcare provider
- We are not liable for any health outcomes or medical decisions
Emergency Situations
In case of medical emergencies, contact emergency services immediately. Do not rely on our Service for urgent medical situations.
What We Provide
- AI-powered wellness coaching and meal planning
- Educational content about GLP-1 medications and lifestyle
- Progress tracking and analytics tools
- Exercise and nutrition guidance
- Educational medication tapering information
Service Availability
We strive to provide continuous service but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the Service at any time with reasonable notice.
Your Responsibilities
- Provide accurate and complete information
- Maintain the confidentiality of your account credentials
- Use the Service only for lawful purposes
- Comply with all applicable laws and regulations
- Notify us immediately of any security breaches
Prohibited Uses
You may not:
- Use the Service for any illegal or unauthorized purpose
- Attempt to gain unauthorized access to our systems
- Share your account with others
- Reverse engineer or attempt to extract source code
- Use the Service to harm minors or vulnerable individuals
- Violate any laws in your jurisdiction
- Transmit viruses or malicious code
- Spam or harass other users
Payment
- Payment is due in full at the time of purchase
- All prices are in USD and subject to applicable taxes
- We accept major credit cards and approved payment methods
- Payment processing is handled by secure third-party providers
Refunds and Cancellations
- 30-day money-back guarantee for first-time purchases
- Refund requests must be submitted within 30 days of purchase
- Refunds will be processed within 5-10 business days
- You may cancel your account at any time through your profile settings
Price Changes
We reserve the right to change our pricing at any time. Current users will be notified of price changes at least 30 days in advance.
Our Content
All content, features, and functionality of the Service are owned by CloveCoach, Inc. and are protected by copyright, trademark, and other intellectual property laws.
Your Content
You retain ownership of the personal information and content you provide. By using the Service, you grant us a limited license to use this information to provide and improve our services.
License to Use
We grant you a limited, non-exclusive, non-transferable license to use the Service for your personal, non-commercial use.
Termination by You
You may terminate your account at any time by following the instructions in your account settings or contacting us directly.
Termination by Us
We may terminate or suspend your account if you:
- Violate these Terms of Service
- Engage in fraudulent or illegal activities
- Abuse or misuse the Service
- Fail to pay required fees
- Pose a security risk to our systems or other users
Effect of Termination
Upon termination, your access to the Service will cease immediately. We will delete your personal information in accordance with our Privacy Policy, except where retention is required by law.
DISCLAIMER OF WARRANTIES
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOVECOACH, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, OR GOODWILL.
Maximum Liability
Our total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the amount you paid us for the Service in the twelve (12) months preceding the claim.
Health-Related Disclaimers
We are not liable for any health outcomes, medical decisions, or consequences resulting from your use of the Service. All health-related decisions should be made in consultation with qualified healthcare professionals.
You agree to indemnify, defend, and hold harmless CloveCoach, Inc., its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Service, violation of these Terms, or infringement of any rights of another.
Informal Resolution
Before pursuing formal dispute resolution, we encourage you to contact us directly to resolve any issues.
Binding Arbitration
Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Class Action Waiver
You agree to resolve disputes individually and waive any right to participate in class actions or representative proceedings.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of [State/Country], without regard to its conflict of law provisions.
We reserve the right to modify these Terms at any time. We will notify you of material changes by email or prominent notice on our website at least 30 days before they take effect. Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.
Severability
If any provision of these Terms is held to be unenforceable, the remaining provisions shall remain in full force and effect.
Assignment
You may not assign these Terms without our prior written consent. We may assign our rights and obligations under these Terms at any time.
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and CloveCoach, Inc. regarding the Service.
If you have questions about these Terms, please contact us:
Email: legal@clovecoach.com
Address: CloveCoach, Inc.
Legal Department
[Address to be provided]
Phone: [Phone number to be provided]